Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hello@SugatiJewelry.com or from our contact page. Please note that returns will need to be sent to the following:

Address: Jl. Hanoman street No.43, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia
Phone: +62 813-5304-0422

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for all shipping fees incurred to return items. A 30% restocking fee will be deducted from the return amount to cover Indonesia Tariffs to re-import.

You can always contact us for any return questions at Hello@SugatiJewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to health regulations, we are unable to refund or exchange pierced earrings and piercings purchases. All purchases on sale, custom & charity items are final and are not eligible for return and refund

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Hello@SugatiJewelry.com