Return and shipping policy

SHIPPING & DELIVERY

US dollars is the only currency used for international purchases.

 

Shipping Fees & Delivery Services:

Flat rate for Europe: USD 25

Flat rate for rest of the world: USD 20

Please note we delivered our merchandises from Bali island, Indonesia, where all our items are manufactured. For international orders, we are using EMS POS Indonesia International services, a fast expedition services including tracking. The link for tracking is the following one http://ems.posindonesia.co.id/index.php?param=howtotrack.html

We can only deliver to the destinations included in EMS Services, check http://ems.posindonesia.co.id/index.php

The delivery time and transportation connectivity are set to achieve the Universal Postal Union (UPU) standard. Following credit card authorization and verification or Paypal payment, you will receive your order within approximately 5-10 days (Monday through Friday). This timeframe does not include weekends or holidays.

Please contact us at charlotte@sugatijewelry.com and I will gladly assist you with any questions relating to your order.

 

Shipping Restrictions

At time we do not offer delivery to PO boxes. It is mandatory to provide a telephone number in addition to name and destination full address.

 

Taxes and customs

The prices displayed in USD do not include any duty or taxes on destination country; these costs due when order is delivered are responsibility of customer.

 

Return policies

If for any reason you are not satisfied with your purchase, we accept returns within 30 days of the delivery date, except ”On sales” items that are not eligible for a return or refund. If you choose to return an item, we will provide you with a credit of the original merchandise price. Please note, original shipping charge will not be refunded. This credit will be deduced from your next purchase order, or reimbursed to you, at your convenience. Please note that you will still be responsible for any shipping charges. Returned merchandise must not be worn, altered. Merchandise must be returned in original packaging.

 

Exchanges

Please contact customer service at charlotte@sugatijewelry.com to assist you with your exchange. We will place a new order and ship it for you after payment reception. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment.