At Sugati jewelry customer satisfaction is our highest priority. All our pieces are hand-crafted in Bali with the most unique and authentic materials selected from around the world and with devoting attention to details.

For questions and exchange, please contact us Via e-mail us at Charlotte@sugatijewelry.com
All exchanges must be processed within 14 days of the original purchase. Pieces must be unworn and with its complete original packing.

Please make note of the error or specific defects, and include your name and address for reference. Items must be securely packed, and packages must be shipped back to us using a trackable method .Please be sure to keep the Return Only merchandise received by us can be processed for exchange or credit.

Sugati jewelry items are handcrafted in Bali using vintage material that might slightly change with time and usage. All sales are exchangeable within 14 days of the purchase dates. Sugati jewelry does not offer any refunds.

If you are outside the US, your country’s customs might charge an import fee. A quick web search will probably help you find out if this is applicable in your country. To get an estimate, we recommend contacting your customs offices directly.